Beyond Conversion Rates
Traditional UX metrics miss the point entirely when evaluating agentic experiences. Conversion rates and session duration tell you nothing about relationship quality or long-term value creation. Here are the metrics that matter for relationship-centric design.
Traditional UX Metrics Dashboard
Standard analytics focused on individual sessions and immediate conversions
Users who completed target action
Time spent per visit
Single-page sessions
Page views per session
User Journey Funnel
Traffic Sources
What These Metrics Miss
- No understanding of user satisfaction or trust development
- Can't measure relationship quality or emotional connection
- Ignores long-term value and compounding benefits
- Doesn't track context accuracy or personal alignment
- Focus on individual sessions, not ongoing relationships
- No measurement of AI system learning or adaptation
- Can't identify whether users are getting better outcomes over time
- Misses entirely the value of trust and delegation comfort
Why These Metrics Matter More
Direct comparison of insights from traditional vs relationship metrics
Traditional Metrics Tell You
Optimization Focus
Increase conversion rate, reduce bounce rate, optimize for immediate transactions
Relationship Metrics Tell You
Optimization Focus
Deepen relationships, improve context understanding, increase long-term value creation
Implementing Relationship Metrics
Start with Trust Indicators
Track delegation comfort, correction frequency, and user confidence in system decisions. These provide early signals of relationship development.
Measure Value Compounding
Look at problem complexity growth, time-to-resolution improvement, and outcome quality enhancement over extended periods rather than individual sessions.
Assess Context Understanding
Evaluate how well the system understands user intent, preferences, and situational needs. This drives both trust and autonomous action effectiveness.
Monitor Democratic Alignment
Ensure system behaviors align with broader human values and social expectations, not just individual user preferences. This builds sustainable relationships.